PURETE After-Sales Service: Installation, Spare Parts and Overseas Support

PURETE's after-sales service covers installation, training, spare parts and ongoing technical assistance. Service arrangements depend on factory location and equipment requirements.

Who Provides PURETE's After-Sales Service?

Hanqiu, PURETE's parent company, manages after-sales support. PURETE and HUATE, Hanqiu's brand for standardized equipment, share a service team, service standards and response procedures.

Hanqiu has served coating equipment customers for nearly 20 years. Equipment may remain in production for a decade or longer, making maintenance, fault response and spare parts supply ongoing concerns for factory owners.

Service Team and Regional Coverage

A Dedicated Team in Foshan

Foshan headquarters has more than 40 dedicated after-sales staff working on equipment maintenance, installation and commissioning, technical training and remote support.

Coating lines can comprise a dozen or more machines, and larger configurations may contain 30 to 40 units, each with its own controls and process settings. Service engineers need to understand individual machines and line operation. When evaluating roller coating production lines, consider maintenance support alongside equipment configuration.

Regional Coverage in China

Hanqiu operates 12 regional service stations across coating industry clusters, including Guangdong, Zhejiang, Jiangsu, Shandong, Sichuan and Hebei. Nearby engineers can handle service calls when available, reducing travel from Foshan.

More Than 3,800 Service Visits in 2025

Hanqiu reports more than 3,800 on-site service visits in 2025. Internal service records show that approximately 75% were for PURETE customers and 25% for HUATE customers.

Domestic Arrival Targets and Overseas Arrangements

Hanqiu sets domestic on-site arrival targets of 24 hours within Guangdong and 48 hours elsewhere in China. Locations close to Foshan may receive service sooner. Confirm local coverage and arrival arrangements when agreeing on service terms, particularly for remote factories.

For remote factories and overseas customers, engineers can assess faults by phone or video before arranging a visit. Overseas schedules depend on travel, local coverage and repair requirements. Domestic arrival targets do not apply to overseas visits.

What Does PURETE's After-Sales Service Include?

Installation and Commissioning

After delivery, engineers install equipment, commission production lines and supervise trial production according to project agreements. Commissioning aims to meet contractual requirements for capacity, quality pass rate and finish quality.

During trial production, engineers monitor operation and adjust process settings. PURETE's commissioning experience shows that unsuitable initial settings can contribute to uneven paint films or variations in coating application weight.

Technical Training

After installation, engineers train operators in equipment operation, routine maintenance, common fault assessment and safety precautions.

Basic sessions cover operation and daily care. Advanced sessions for equipment supervisors and process engineers cover process adjustment and complex fault analysis. Training content depends on equipment configuration and staff responsibilities.

Spare Parts Supply

Hanqiu operates a centralized spare parts warehouse in Foshan. PURETE and HUATE share many components. Check compatibility by machine model and part number.

Commonly stocked items include coating rollers, lamps, belts and sensors. Routine orders can be dispatched on the same day when stock and order-processing conditions permit. Transport to many destinations in China typically takes 1 to 3 days. For overseas orders, confirm stock, shipping method and customs arrangements separately.

Remote Diagnostics and Maintenance Support

With a suitable monitoring system and authorized access, engineers can review operating parameters, alarms and production data through a remote data visualization system.

Remote checks help engineers identify incorrect settings, investigate recipe selection problems and interpret alarm codes. Some issues can be resolved by phone or video. For faults requiring inspection or repair, diagnostic records help engineers prepare for a visit. An AI assistant also helps retrieve equipment documentation for technical reference.

How Should Buyers Compare After-Sales Support?

When comparing coating equipment suppliers, ask about service arrangements for your factory:

• Is there a dedicated service team, and who is responsible for your equipment?
• What response and on-site arrangements apply in your country?
• Which parts are normally stocked, and how are urgent orders handled?
• What remote diagnostic capabilities are available for your configuration?
• Which installation, training and follow-up services are included?

For overseas projects, also discuss local coverage, engineer travel and parts logistics.

How Do Customers Request Service?

Step 1: Contact the Service Team

Submit a service request with your country, equipment model, serial number, alarm messages and fault symptoms. Service staff record these details for assessment.

Step 2: Remote Assessment

A service engineer assesses reported symptoms by phone or video and decides whether remote guidance or an on-site visit is appropriate.

Step 3: On-Site Service, When Required

If remote assistance cannot resolve a fault, service staff arrange a visit according to agreed terms. Before traveling, engineers confirm machine details and symptoms, then prepare replacement parts and tools.

Step 4: Trial Production and Service Records

After repairs, engineers and customers check operation through trial production. A service record documents fault causes, work completed and parts replaced. Customer confirmation and repair records support any follow-up work.

How Can Overseas Customers Contact PURETE?

For overseas inquiries, contact PURETE:

• Phone: +86 13928261650
• Email: sales02@puretegroup.com

Before purchasing, agree on service scope and any travel, repair or replacement-part charges. See service support overview for further information.

You can also contact PURETE through the website to discuss your support requirements.

Frequently Asked Questions

What Is PURETE's After-Sales Telephone Number?

For an existing machine, use your equipment manual’s after-sales number or ask your sales representative for a service contact. Phone and email details above are for general overseas inquiries.

Should I Use Genuine Spare Parts?

Genuine parts are recommended for compatibility with equipment specifications. An unsuitable substitute can affect operation or cause damage. Confirm part numbers and machine compatibility before ordering.

Is Support Available After the Warranty Expires?

Yes. Paid repairs remain available after warranty expiration, with charges for labor and parts. During warranty coverage, eligible repairs are free of charge; customer-caused damage is excluded under applicable terms. Coverage and charges follow your service agreement. Lifetime technical support does not include lifetime free repairs.

How Are Overseas Customers Supported?

Hanqiu reports equipment exports to 81 countries. Support combines remote video assistance, engineers traveling for installation, commissioning and training, and local service cooperation in selected markets, including India and Southeast Asia. Contact PURETE to confirm support available in your country.

Can Training Be Arranged More Than Once?

Initial training after installation is provided at no additional charge. Further sessions, such as training for new employees, can be arranged and may involve a fee. Online materials are also available for staff training.

Can I Still Obtain Parts for a Discontinued Model?

Hanqiu provides long-term parts support for equipment in service. Common components may remain available after a model is discontinued. For model-specific parts, service staff can advise on availability and advance stocking. Provide a model and part number when checking supply.